Delivery Information

Guarantee Fast Delivery

We will choose the best and fastest express courier service based on our track record to send the order to your location.

  1. Delivery cut off time

Monday to Friday: 2pm

Excluding Saturday, Sunday and Public Holidays

Any payment made before cut off time we will courier your item out on that working day. Otherwise will be sent out on next working day.

  1. Estimated Arrival Date

Peninsular Malaysia: Next 1 to 3 business days from delivery date

  • The delivery days stated on the product page is final. Some of the limited stock item will take longer to deliver.

Please contact us if your item not received after 3 working days by email us at info.max-secure.my or SMS & WhatsApp + 0164183843 or office number +604-333 4618.

Please mention your Maxsecure Order ID and your full name.

  1. Tracking Number

We will sms/email the tracking number to customer after 2pm and before 6pm on the delivery date.

Please take note that most courier system is not updated online instantly, we advise you to check after 24 hours receiving the tracking number

4. Stock Availability

In the event of non-stock availability for a specific order, seller would contact buyer for decision to be placed on backorder or to proceed with a full-refund thus not wasting any time for both parties.

5. Risk of Loss

All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items are passed to you upon our delivery to the courier service.

  • If transmit goods found accidental damaged, company will be based on the extent of damage to compensate for damaged items.
  • Evidence enquired such as photos, orders sub copy and delivery slip.
  • All of damaged items must be inform by the delivery arrive date.